ServiceNow Becomes More Integrated with Tech Giants: Partnerships with Lenovo and NVIDIA
ServiceNow Continues to Grow and Expand
ServiceNow continues to grow and expand. If in 2022 the company had a revenue of "only" $7.4 billion, by 2025 revenues have surpassed the $13 billion mark, with year-over-year growth exceeding 20%. And CEO Bill McDermott does not seem inclined to slow down. On the contrary: he is aiming to grow the company in various areas. Moving beyond its initial focus on processes (which remains central), the company is placing a significant emphasis on AI. Instead of developing competitive LLMs against market leaders, it is positioning itself as the go-to platform for orchestrating AIs and AI agents from all vendors.
To achieve this, it is working on multiple fronts, acquiring other entities (as in the case of Armis, specialized in OT security) and forming partnerships with major players in the sector. The latest two were announced by the CEO on stage at the Knowledge 26 event: the first is with Lenovo while the second is with NVIDIA.
Project Arc: The Result of Collaboration Between ServiceNow and NVIDIA
The collaboration between ServiceNow and NVIDIA is not just one of many announcements made by the company during the Las Vegas event: to illustrate its significance, Jensen Huang took the stage, personally invited by McDermott. They unveiled Project Arc, an autonomous agent that resides on the user's desktop and can perform operational tasks across multiple business tools. Not just a simple chatbot to ask for information, but a software that can act: open files, write code, execute commands, call APIs, adapt when a process doesn't go as planned, and complete complex tasks without pre-built workflows.
Because it can act, Project Arc needs to be governed and controlled. ServiceNow has embedded it within NVIDIA OpenShell, an isolated sandbox where security policies can be applied with complete peace of mind. Overseeing everything is AI Control Tower, which defines what the agent can do, monitors its behavior, and logs actions: files read, commands executed, APIs called. For a company, this is the difference between an interesting demo agent and a potentially production-ready agent.
Project Arc relies on Action Fabric and ServiceNow's CMDB. This means it uses the operational context of the business, from workflows to systems, even including activity history. The same logic is then applied in data centers with the integration between AI Control Tower and NVIDIA Enterprise AI Factory, to govern large-scale AI workloads.
As explained by Joe Davis, Executive Vice President of AI Engineering & Delivery at ServiceNow, "ServiceNow and NVIDIA have set the goal of making AI concrete for businesses, and today we show the results of this work. Whether it’s reliable autonomous AI agents on the desktop, extensive governance up to the data center, or open benchmarks that empower the entire industry, this is enterprise AI built to last."
ServiceNow and Lenovo Together to Reduce IT Team Workload
The partnership with Lenovo operates in a different but complementary area to that of NVIDIA: the digital workplace. Here, AI does not serve to generate content or to make a chatbot more appealing, but to remove operational noise from IT teams. At Knowledge 26, xIQ Digital Workplace Solutions was announced, a platform born from the combination of Lenovo's endpoint knowledge and ServiceNow's orchestration capabilities. The goal is to transition from an IT that chases tickets to an automated model, where some issues are intercepted and resolved even before the user has to report them, in a predictive maintenance perspective.
Rakshit Ghura, VP of Digital Workplace Solutions at Lenovo, explains this starting from the role of data. Lenovo, as a device manufacturer, can collect a lot of telemetry directly from the endpoints: machine status, performance, usage patterns, signs of degradation. "Much of the instrumentation to capture telemetry is already integrated into the device. ServiceNow steps in the next phase: it takes these signals, links them to business processes, and transforms them into workflows. Because, as Ghura says, 'insights alone are not enough; action is required.'"
In practice, xIQ can address requests that currently clog help desks: password resets, group and distribution list management, software updates, access policies, onboarding new employees. According to Lenovo, this is not just automation of repetitive tasks but a new model of IT consumption. Driven by AI and designed to make support almost invisible to the user. "In the past, IT was reactive: if you had a problem, you called support. With our AI solution, we resolve issues autonomously, often before the user even realizes there is a malfunction," says Ghura.
The most interesting part concerns predictive maintenance. If a battery or a disk starts showing signs of failure, xIQ can anticipate intervention. Ghura gives a very concrete example: "Before the user even notices, they will receive a new battery on their desk with an appointment already set for the replacement."
Ghura also emphasizes another point: xIQ is not designed only for entirely Lenovo environments. It can also work on mixed fleets, albeit with different levels of depth in telemetry. And it does not necessarily require that the customer is already a direct user of ServiceNow: some capabilities, such as Now Assist, can be integrated under the hood in Lenovo software.
The figures presented by Lenovo are remarkable: nearly 40% of IT problems managed proactively, up to 30% cost reduction, and a 30% improvement in employee experience. Additionally, there is TruScale, the pay-as-you-go model that combines devices, software, and managed services.