Cisco bets everything on AI: all 90,000 employees will have a personal AI assistant

Cisco has announced a sharp acceleration in the adoption of artificial intelligence within the company and is preparing one of the most extensive distribution programs for AI agents in the enterprise sector. By the end of July, all approximately 90,000 employees will receive a personal AI assistant designed to support daily activities.

The goal of the project is not simply to introduce a chatbot but to provide a system capable of managing operational tasks, answering user questions, and automatically directing each request to the most suitable AI model. The infrastructure thus avoids using the most complex models for any operation and dynamically chooses the most efficient one based on the difficulty of the task.

For simpler requests, the system employs smaller and faster models, while more complex processing is entrusted to higher-tier models, with the aim of optimizing response times and computational resource consumption.

According to CFO Mark Patterson's statements to Fortune, Cisco has developed much of the infrastructure internally that makes this system possible. The company believes that the creation of a proprietary AI stack represents the most efficient solution to support the integration of artificial intelligence into business processes.

It is interesting to note that the initiative was announced in the same quarter in which Cisco reduced its workforce by nearly 4,000 employees. In this context, the large-scale deployment of AI agents highlights how artificial intelligence is slowly replacing many foundational roles within the structure of large tech companies.