A Digital Twin for the Digital Workplace from Kyndryl
A digital twin for the workplace. It’s called Digital Twin for the Workplace and it’s the new solution made available by Kyndryl based on Microsoft Foundry and powered by artificial intelligence. The goal is to improve work processes, preventing interruptions in activities and enhancing the experience of workers through automated IT operations.
From factory to office: digital twins enter the workflows of white-collar jobs
Digital twins are digital representations of machinery and processes. They were born in the factory world to develop machinery and entire production lines, as well as to evaluate over time the functioning of physical machines and see if they deviate from simulations. They are used to constantly monitor all key parameters and integrate predictive maintenance functions, anticipating problems before they manifest, thus avoiding production stoppages.
Kyndryl has adapted this approach to the office world with Digital Twin for the Workplace, a new solution aimed at actively managing the problems that employees may encounter and resolving them before they create service disruptions.
The operation is simple to understand: Kyndryl's software analyzes the behavior of applications, employees' devices, and other signals coming from the offices and technologies used, generating alerts and recommendations when necessary to prevent systems from potentially stalling. All this happens automatically, without user intervention.
The solution can adapt to any environment, but it truly makes a difference in mission-critical environments. An example cited by Kyndryl is the management of airports, where even a simple check-in terminal that stalls can create queues and potentially flight delays, which can lead to significant economic and reputational damage.
How Kyndryl’s digital twin for workplaces works
Kyndryl Digital Twin for the Workplace creates a virtual representation of how work is carried out within a company. It offers a unified view of the health and performance of the work environment, enabling IT teams to promptly identify operational slowdowns, understand their causes, and intervene preventively. This approach is based on the use of simulated user profiles and aggregated models, not on individual employee tracking, thus ensuring a privacy-by-design model that combines operational efficiency with protection of individuals.
The solution leverages artificial intelligence and the Microsoft Foundry platform. The operation relies on AI agents that constantly scan systems for critical issues and provide suggestions in case of potential problems on the horizon. These agents can also integrate with inventory and supply chain management systems to anticipate hardware renewal cycles and optimize resource distribution.
"As a company, we are positioned at the intersection of people, workspaces, and technology, with a privileged view of how work really unfolds, beyond just IT systems," explains Michael Przytula, Digital Workplace Practice Leader at Kyndryl. "We are evolving from traditional reactive support models towards a predictive engineering approach to experience, transforming data into predictive capabilities that can generate real value for the business from day one. It's not just about optimizing tools and technologies, but about enhancing people’s work by anticipating friction even before users perceive it, translating insights into actions, and enabling a new and effective way of operating in the real world."